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Feedback
As part of our statutory duty we are required to review our publication scheme periodically. tie welcomes comments, suggestions and views on how it can help develop our commitment to openness and transparency through the publication of information. For instance:
- Did you find the information you sought easy to locate and were the members of staff helpful?
- What did you like and dislike about this publication scheme?
- Is there any additional information you would like to see made available through the Publication Scheme?
- What improvements would you like to see in the format of the Publication Scheme?
- Do you have suggestions on how tie can be more open and transparent in the provision of information?
Please send your comments to:
Howard Elwyn-Jones
Information Manager
tie limited
Citypoint
65 Haymarket Terrace
Edinburgh
EH12 5HD
Email: foisa@tie.ltd.uk
Telephone: 0131 622 8369
Fax: 0131 622 8301
Complaints
Unfortunately sometimes things do go wrong. If the information you have received is not what you needed, whether under this Publication Scheme or otherwise under the Act, the person you are dealing with within tie will try to meet your requirement or explain why the information is not available.
If you believe that your complaint has not been handled fairly, impartially or promptly, and cannot be dealt with satisfactorily on an informal basis then you should contact Willie Gallagher, Executive Chairman in writing at:
tie limited
Citypoint
65 Haymarket Terrace
Edinburgh
EH12 5HD
Email: willie.gallagher@tie.ltd.uk
Telephone: 0131 622 8300
Fax: 0131 622 8301
If we are unable to resolve any complaints, you can complain to the Scottish Information Commissioner who oversees the Act and whose contact details are below. There will be a formal appeal mechanism when information is withheld. Further details on this are available on the Commissioner's website at www.itspublicknowledge.info or from:
Scottish Information Commissioner
Kinburn Castle
Doubledykes Road
St Andrews
KY16 9DS
Tel: +44 (0)1334 464 610
Fax: +44 (0)1334 464 611
Email: enquiries@itspublicknowledge.info
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